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Shipping costs and customs duties for non-EU deliveries not included.
Italy – € 4.90
Europe* (Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary) – € 8,90
Free shipping from € 49,00 for Italy and Europe*.
*those countries are excluded: Norway (shipping € 18.90).
Please, to request a quote about the shipping costs to non-EU countries, write to: [email protected]
Get more information here
Delivery times
The delivery of products purchased on www.izmee.com takes place within 7 working days after the order in Italy and the EU and within 15 days for all other destinations.
Delivery times may be subject to delays during holidays or exceptional events; couriers do not deliver on 25/12, 26/12, 01/01 or at weekends.
For orders placed by credit card, one working day must be added to the usual delivery time for routine administrative checks.
INFORMATION ON THE RIGHT OF WITHDRAWAL – LEGAL GUARANTEE OF CONFORMITY AND RETURNS FOR DEFECTS OR NON-CONFORMITY
If you are not satisfied with your purchase for any reason, you can return the products within 14 days of receiving your order.
Upon receipt of the order, you must in any case wait 24 hours to allow the delivery status update within your personal account. Once the update has been carried out, the return option will be enabled.
If you are already registered on the Site, you can make the return directly from your reserved area. If you are not registered, you can request the return by clicking on the “Unregistered User” link shown below.
REGISTERED USER UNREGISTERED USER
RETURNS REQUEST PROCEDURE
To make a return, follow these simple steps:
We remind you that you can only replace products that are received damaged, defective or wrong items; replacements for change of product are not accepted.
If you decide to use our courier, the cost of the service will be deducted from the product refund.
Do you want to print your Returns Form? You can download it directly from your account by accessing the “My Returns” area. Mark the Return Merchandise Authorisation code (RMA), view the request and click on “Download Returns Form (PDF)”.
Returned items will be checked by our warehouse to ensure that they have been returned intact. We will charge you for any diminution in value of the goods and refund you only for the residual value of the Product.
For any questions or problems regarding returns, please write to: [email protected]
LEGAL GUARANTEE OF CONFORMITY – RETURNING DAMAGED, DEFECTIVE OR WRONG ITEMS
In case of defects and/or non-conformities, you have the right to have the conformity of the product restored through repair or replacement, or alternative remedies in cases expressly provided by art. 130 of Italian Legislative Decree No. 206/2005.
If you have received a damaged, non-conforming, defective or wrong product, you can request the repair, replacement or refund of the article within 2 (two) months of discovering of the fault.
Pursuant to and for the purposes of European Directive 44/99/EC and Articles 128 et seq. of Italian Legislative Decree No. 206/2005 (Consumer Code), the products that you have purchased are covered by legal guarantee of conformity, which covers conformity defects of the products up to 24 (twenty four) months from delivery.
To request a refund, follow the instructions shown in the previous paragraph – “Return Request” – indicating “Product damaged, non-conforming or wrong shipment” as the specific reason and attaching one or more images of the item in question, in which the defect is clearly visible.
On completion of the procedure, you will receive a confirmation email containing the returns form and all the shipping instructions.
Authorisation for return of the products shall in no circumstances imply acknowledgement of the defect or non-conformity, the existence of which shall be ascertained by us after the return.
We reserve the right to refund you for the defective item only after carrying out appropriate quality checks, to verify the actual non-conformity of the returned product.
If the non-conformity of the product is ascertained, we will carry out the refund with the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.