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FAQ

HOW DO I ORDER A PRODUCT?

Here’s a simple guide:
Choose the type of reusable water bottle or other product you want from the “shop” menu at the top left. Alternatively, click on “Search” to find a specific product.
Select the graphics or colour of the steel water bottle and the size you would like, then click on “Add to cart”. When you have chosen all the articles you wish to purchase, proceed to checkout.
Log in, or register if you have not yet done so. If you don’t have an account, you can make a purchase as a guest.
Enter your shipping address and payment information to complete your order. Once payment has been confirmed, we will prepare your order with care and ship it to you promptly. You will receive email updates on the status of shipping.
You can check your order status at any time in the appropriate section of your profile.

DO I NEED TO HAVE AN ACCOUNT TO PLACE AN ORDER?

You can make purchases as a “guest”, simply using your email address. We recommend you create an account so you can add your favourite items to your Wishlist, keep track of your orders and access all site functions.

HOW CAN I GET EMAIL UPDATES?

If you wish to be informed about new arrivals, current trends and exclusive promotions, enter your email address at this link

CAN I CANCEL OR CHANGE MY ORDER?

You will not be able to cancel or change your order once you have finished placing your order and paid for it.
If you are not satisfied with your purchase for any reason, you may return the products within 14 days of receiving your order.
After receiving your order, wait 24 hours to permit delivery of the order to be registered in your account. Once the order is shown as delivered, you will be able to request a return.

I REALLY LIKE A STEEL WATER BOTTLE THAT IS “SOLD OUT”. WILL IT BE BACK IN STOCK?

When stated, you can click on “Notify me when back in stock” and enter your email address. You will be notified when the article is back in stock.

Alternatively, you may email our customer service and ask whether the article is available in our retail network or will be back in stock online soon.

CAN I PRE-ORDER AN ARTICLE AND PURCHASE IT IN THE FUTURE?

Where specifically stated, you may pre-order an article to purchase as soon as it becomes available.

WHAT PAYMENT METHODS DO YOU ACCEPT?

WHEN WILL MY CARD BE CHARGED?

If you choose to pay by credit card, the amount of your purchase will be charged when order confirmation is sent.If you choose to pay by credit card, the amount of your purchase will be charged when order confirmation is sent.
We will only process and disclose your private, confidential personal data with your consent or if legally permitted. Please refer to our Privacy Policy (link al footer relativo alla pagina gestita da Iubenda)for more information.

HOW MUCH DOES SHIPPING COST?

Shipping costs vary depending on size, weight and destination. You will be able to see shipping costs at the time of checkout, before making payment.
Shipping costs vary between € 4.90 and € 30.00.
Shipping is free for orders worth more than € 49.00.

International shipments may be charged import duties, customs fees and taxes, which will be applied when the shipment reaches the destination country. Additional costs for clearing customs must be paid by the recipient, as IZMEE has no control over these charges and does not know how much they will be.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Orders are normally delivered within 7 working days of placing your order, in Italy and the EU, or within 15 days for all other destinations.Delivery may be delayed due to holidays or exceptional circumstances.
Orders paid for by credit card require one additional working day for regular administrative procedures.

CAN I CHECK THE STATUS OF MY SHIPMENT?

After placing your order, you will receive an email containing all the details of the shipment. Delivery will take 2 to 7 working days, depending on your location and selected delivery method. You can check your order status at any time in the appropriate section of your profile.

I HAVEN’T RECEIVED MY ORDER YET. WHAT SHOULD I DO?

Preparation and delivery of your order will take 2 to 7 working days, depending on your location and selected shipping method.
If you do not receive your order within the amount of time estimated in the shipment confirmation email, please contact us at [email protected] and we will help you solve the problem.
We do our best to make sure orders arrive on time at holiday and peak traffic times, but slight delays in delivery can be caused by exceptional circumstances which are unforeseeable and beyond our control.

WILL MY IZMEE STAINLESS STEEL WATER BOTTLE COME IN A BAG OR A BOX?

Your order will be carefully packaged in a box designed specifically to ensure that all IZMEE products arrive in perfect condition. The IZMEE steel water bottle is contained in a box that matches the graphics of the bottle inside. Instructions for taking care of your reusable water bottle are provided inside the box.

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